Privacy policy

Phoenix Portable AC is operated by Gooda LLC, doing business as Phoenix Portable AC (“Phoenix Portable AC,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, and retain information when you visit phoenixportableac.com, submit an availability or partner inquiry, communicate with us, reserve equipment, or use our portable air-conditioner rental services.

1. Information we collect

We may collect the following categories of information.

Information you provide

This may include:

• Name
• Telephone number
• Email address
• Delivery or service address
• ZIP code
• Requested delivery date and time
• Room size, window type, outlet availability, stair access, and other installation details
• Property-management or HVAC-company information
• Rental, delivery, pickup, and customer-support communications
• Photographs or descriptions you voluntarily provide
• Other information included in forms, emails, calls, or text messages

Please do not submit Social Security numbers, medical records, financial account credentials, or other unnecessary sensitive information.

Payment information

Payments are processed through Stripe-hosted payment pages. We do not directly receive or store complete payment-card numbers or security codes.

Stripe may provide us with limited transaction information, such as:

• Customer name and contact information
• Amount paid
• Payment status
• Transaction identifier
• Billing address
• Refund or dispute information

Communications

If you call or text us, Google Voice may retain call logs, voicemail, text messages, timestamps, and related information.

Email sent to our custom-domain addresses is hosted through Apple iCloud+ Mail.

Website information

Our hosting, security, and analytics providers may automatically collect information such as:

• IP address
• Browser and device type
• Referring page
• Pages viewed
• Approximate location derived from IP address
• Date, time, and duration of visits
• Website errors and security events

We may use analytics or advertising tools only when they are enabled on the website.

2. How we use information

We may use information to:

• Review and respond to availability requests
• Determine whether a room, window, outlet, location, or delivery request appears suitable
• Communicate by phone, text, or email about a request or rental
• Confirm pricing and delivery availability
• Send secure payment links
• Deliver, install, service, extend, and retrieve rental equipment
• Coordinate with a property manager, landlord, HVAC contractor, or other person at your request
• Document equipment condition, installation, delivery, and pickup
• Process payments, refunds, disputes, and damage claims
• Operate, secure, troubleshoot, and improve the website
• Detect fraud, misuse, or security incidents
• Maintain accounting, tax, insurance, and legal records
• Enforce our agreements and protect our rights, customers, equipment, and property
• Comply with applicable law

3. Calls, texts, and emails

When you provide a telephone number in connection with an inquiry or rental, you authorize us to contact you about that inquiry, reservation, delivery, rental, extension, pickup, or related customer-service matter.

Message and data rates may apply.

You may ask us to stop nonessential text messages by replying STOP or contacting us directly. We may still send communications reasonably necessary to complete or administer an active transaction, address safety concerns, or comply with law.

We do not send recurring promotional text messages without separate consent.

4. How we disclose information

We may disclose information to:

• Tally, if its forms are used for customer or partner inquiries
• Stripe for payments, refunds, fraud prevention, and disputes
• Google Voice for calls, voicemail, and text communications
• Apple iCloud+ Mail for email hosting
• Vercel and other website-hosting, security, or technical providers
• Analytics or advertising providers when those services are enabled
• Delivery personnel or contractors assisting with a reservation
• A landlord, property manager, HVAC contractor, or other person when you ask us to coordinate with them
• Accountants, insurers, attorneys, collection providers, or professional advisers
• Government authorities or other parties when required by law or reasonably necessary to protect safety, rights, or property
• A buyer, successor, or adviser in connection with a possible sale, reorganization, financing, or transfer of the business

We do not sell personal information for money.

We do not disclose personal information for third-party cross-context behavioral advertising unless we first update this policy and provide any legally required choices.

5. Cookies and similar technologies

The website may use essential technologies needed for security, performance, forms, and basic functionality.

If analytics or advertising technologies are enabled, they may use cookies or similar identifiers. Where required, we will provide appropriate notice or choices.

You can control cookies through your browser, although disabling essential technologies may affect website functionality.

6. Data retention

We retain information only as long as reasonably necessary for the purposes described in this policy.

Our general retention periods are:

• Unconverted inquiries: up to 12 months
• Rental, payment, tax, and accounting records: generally up to seven years
• Customer-service, call, text, and email records: generally up to three years
• Safety, damage, dispute, or insurance records: for as long as reasonably necessary to resolve the matter and satisfy legal or insurance requirements
• Security and technical logs: generally up to 12 months

We may retain information longer where required by law, reasonably necessary for legal claims, or requested by an insurer, payment processor, or government authority.

7. Data security

We use reasonable administrative, technical, and physical safeguards appropriate for a small rental business.

No website, email service, telephone service, payment system, or storage system can be guaranteed completely secure. Please contact us promptly if you believe information associated with your interaction with us has been compromised.

8. Your choices and requests

You may contact us to request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Delete information that is no longer reasonably necessary
• Stop nonessential marketing communications

We may need to verify your identity before completing a request.

We may retain information where reasonably necessary for an active rental, payment processing, taxes, accounting, fraud prevention, safety, insurance, disputes, legal obligations, or enforcement of an agreement.

9. Children’s privacy

The website and rental service are intended for adults. We do not knowingly collect personal information directly from children under 13.

A rental reservation must be made by an adult who is at least 18 years old.

10. Third-party websites and services

The website may link to services operated by third parties, including Tally and Stripe. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of third-party services.

11. Changes to this policy

We may update this Privacy Policy as our services, vendors, or legal obligations change.

The revised policy will be posted on this page with an updated effective date. Material changes will apply prospectively unless otherwise required by law.

12. Contact us

Phoenix Portable AC
Operated by Gooda LLC
Phoenix, Arizona
Email: hello@phoenixportableac.com
Phone and text: (602) 935-0270
Service hours: Monday–Sunday, 8:00 a.m.–8:00 p.m. Arizona time